Website Terms & Conditions
Information on the chalets, hotels and resorts is managed by Alpine Answers. We have used our best efforts to ensure that all information is correct and up-to-date. However, all holiday details on this site including property descriptions, travel information and prices should be considered as indicative only. Sometimes chalet companies will make changes to their properties or their included services without informing us.
You should verify the accuracy of any information that you intend to rely on with our sales consultants prior to booking your holiday.
Description disclaimers:
Prices:
Prices are based on two people sharing a room (either twin or double). Single use rooms will carry a supplement which is approximately 75% - 100% of the shown per person price. Rooms sleeping more than two people will usually offer a discount from the shown per person price. Please note that we do not show 'live' availability or prices. We try to keep the website as up to date as possible but please note both availability and prices need to be checked prior to booking. Prices can be changed by chalet suppliers without notice so they can only be confirmed at time of booking.
Please note that although we accept credit cards for the payment of your initial holiday deposit we do not accept credit cards for the payment of balances. This is because we can no longer cover the cost of taking a credit card payment from you by charging a small fee. We accept balance payments by debit card, cheque or bank transfer - all without any additional fees.
Our chalet snowflake ratings:
Unlike for hotels there is no official star rating for chalets. We have therefore created our own 'snowflake' ratings which are formed from our own expert opinion based on the quality of the property, cooking, staff, location and the holiday company/tour operator running the chalet. Look out for our 'favourite' chalets which are marked with a heart symbol.
'Ski in / ski out' chalets and hotels:
Please note that this assumes a) you can ski to at least an intermediate standard, and b) there is sufficient snow cover to allow skiing. Please note that as very few 'ski-in / ski-out' chalets or hotels are actually built directly on the piste there will be a distance to be covered on skis that is deemed to be 'off-piste'. The condition of the off-piste snow will be entirely weather dependent. A ski-in / ski-out chalet may in fact require a walk of approximately 20 metres to reach a point at which skis can be put on and taken off. Although we may state that a chalet or hotel is 'ski-in / ski-out' it may be the case that one can ski in, or ski out, but not necessarily both. Please do check with our sales staff before booking your holiday the exact ski access if this is important to you.
Internet Access:
Many of the chalets and hotels listed on our website offer internet access. The available bandwidth for internet use can vary from property to property and from time to time. If you are planning to download large files using the internet connection we cannot be held responsible if there is insufficient bandwidth available.
En-suite / Private bathrooms:
An en-suite bathroom is for exclusive use of the occupants of the bedroom to which the bathroom belongs. A 'private' bathroom will be one situated outside the bedroom with communal access - ie it may be situated opposite the room on the other side of the corridor. However, it will be designated for 'private use' by the guests of a particular room. Please check with our sales team before booking the exact nature of all room layouts.
Twin/double bedrooms:
A twin bedroom constitutes two single beds in one bedroom (although you should note that these are not necessarily side by side). A double bedroom will have one large double bed (sizes may vary from large queen to super-king size). Sometimes a bedroom will be described as a 'twin/double'. This means that there are two separate single beds in the bedroom which can be pushed together and made up as a double if required. If the beds are 'zip and link' they form a proper double bed. However, if they are not 'zip and link' beds they can only be pushed together and will not form a proper double bed. If your bed requirements are specific you should check with our staff before booking so that we can provide exact details of the bed configuration in the room you intend to use.
Resort maps:
The resort maps and chalet/hotel locations featured on our website are to be used as a guide only. Sometimes (but only rarely) the property locations are based on our best guess.
Flights:
The Chalet Search and Late Deals section of this site shows if flights are offered by the respective tour operators in a package holiday. However, as all flights are subject to availability and may also carry a small supplementary charge please do ask us to check if flights are available from the airport of your choice.
Ski hire shops:
We have links with various ski hire outlets in the resorts we feature and the locations of these outlets are shown on our maps. Please note that we only show the location of SKISET shops with whom we have an affiliation with. We do not show every ski hire shop in resort. Therefore it may sometimes be the case that there is an alternative ski hire shop located closer to your accommodation than the shops we show.
You should also note:
Check-in and check-out times
Check-in times are usually between 3pm and 4pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check-in immediately after a night flight this would normally count as one night's accommodation. Similarly, if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.
Resort tax
For all self-catering properties, and for hotels booked through us where we act as a principal, a resort tax (or tax de sejour) is payable in resort. This varies between approximately £1.50 and £2.50 per adult per night. Some holiday companies (for which we act as an agent) will include resort taxes in their holiday prices. However, increasingly this is not included and is charged in resort. This is collected from you by the resort rep or your chalet hosts. If in doubt please contact us for clarification on whether your resort tax will be included in the price of your booking or not.
Your Enquiry Email
Sending in a booking enquiry is not a contract to purchase a holiday. Bookings are only valid once confirmed directly by Alpine Answers. Until that time, you have no obligation to purchase and neither does Alpine Answers have any obligation to provide you the holiday(s) you have selected or any other holiday, product or service.
Personal Injury
Alpine Answers does not take any responsibility for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the chalet database or with a delay or inability to use the database, or for any information, product, or service obtained pursuant to the use of chalet database, whether based on contract, tort, strict liability or otherwise.
The Contract for your booked holiday
Alpine Answers acts as a travel agent for disclosed principals/tour operators, further details of which will be made available at the time of booking. Although monies for your holiday are paid through Alpine Answers (the agent) your 'contract' will be with the principal/tour operator managing and providing your holiday and is usually deemed as the 'holiday invoice'. The contract is bound by the principal's/tour operator's terms and conditions.
Hours of Business
Alpine Answers is open for business Monday to Friday 9.00hrs - 18.30hrs in the winter (01st September to 31st March) and 9.00hrs - 17.30hrs in the Summer. In winter we will also be open on Saturdays from 10.00hrs to 15.00hrs.
Links to other websites
On our site we provide links to third parties (ski schools and ski hire outlets etc) to help you gain information. Please note that Alpine Answers is not responsible for the content on these third party sites.
Data Protection and Privacy
In order to process your booking and to ensure your travel arrangements run smoothly (and meet your requirements) we need to use the information you provide such as name, address, any special needs, dietary requirements etc. Whilst we hold your personal data we take full responsibility for ensuring that it is protected.
Please note that we must pass the information on to the relevant suppliers of your holiday arrangements, such as tour operators (holiday companies), airlines, hotels, chalets and transport companies when it is required in connection with your holiday booking. However, we will never pass on your details to 3rd parties to be used for marketing purposes.
See full details of our Privacy Policy
If You Have a Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and your principal/tour operator resort representative immediately, they will endeavour to put things right. If there is no rep in resort then telephone our London Office (tel: 020 7801 1080) during normal work hours. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to your tour operator (please also copy us in on your correspondence: Alpine Answers, Office 204, 250 York Road, London SW11 3SJ or [email protected]) giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist your tour operator to quickly identify your concerns and speed up their response to you.
It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to your representative without delay and complete a report form whilst in resort.
If you fail to follow this simple procedure the tour operator will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights.
Partners of Alpine Answers
The Partners of Alpine Answers are Earl Knudsen and Simon Hoskyns. Alpine Answers is UK registered. VAT. 603 1158 88
